AXA España

Spanish/English
El 14 de julio, mi auto se descompuso en la carretera 332 en Alicante. Tenemos una tarjeta de estacionamiento para personas con discapacidad de color azul. Mi esposo tiene 86 años y yo tengo 76 con osteoporosis. El servicio de asistencia de Axa dijo que tendrían a alguien allí en 20 minutos y que no dejáramos el auto. Tres horas después; bajo un calor intenso, sin agua, el teléfono se quedó sin carga después de 4 llamadas a Axa y amigos para que nos ayudaran. Un servicio de asistencia llegó. Un hombre muy amable nos dijo que tuvo que conducir desde una llamada en Benidorm y se disculpó profusamente. Al día siguiente, en la oficina de El Campello, nos dijeron que merecíamos una disculpa y una compensación de 60 euros. He estado pagando a esta empresa durante más de 10 años y solo he tenido un pequeño reclamo de casa. Vergüenza para ellos. A partir de hoy, 19/11/2025, todavía NO hay disculpa y ni un céntimo de compensación. No puedo esperar a que mi póliza termine para poder cambiarme a una compañía confiable y mejor. N.B

On 14 of July my car broke down on the 332 highway in Alicante. We've a blue parking invalid card. My husband is 86 I'm 76 with Osteoporosis. Axa breakdown service said they would have someone there within 20 minutes and not to leave the car. 3 hours later; in the fierce heat, no water, phone ran out of charge after 4 calls to Axa and friends to help us. A breakdown service arrived. A very nice man told us he'd had to drive all the way from a call out in Benidorm and profusely apologied. Next day at the El Campello office we were told we were due an apology and €60 compensation. I've been paying into this firm over 10 years and only had one small house claim. Shame on them. As of today 19/11/2025 still NO apology and not a penny compensation. Can't wait till my policy is up so as I can to a reliable, better company.

I’ve been a customer of this company for several years, and everything was fine as long as I simply paid my bills on time. In May this year, my parked motorbike was damaged by another vehicle. I contacted AXA to handle the claim — and that’s when they showed their true level of “professionalism” and competence.

After submitting my claim, I received no updates until I started chasing them myself and asking questions.

They sent me for a damage inspection, but when I arrived, there was just an old man with a mobile phone taking pictures of the bike in the street — and that was it. I had to find a proper garage myself to get a real assessment done. On the day of the inspection, an AXA representative was supposed to attend, but I only found out he wouldn’t show up after I called them myself.

Throughout the whole process, they repeatedly ignored my questions, gave vague and evasive answers, or didn’t reply at all. I requested documents related to my claim several times, but never received anything.

Yesterday I finally collected my motorbike after “repairs” — only the superficial damage was fixed, while the bike still has visible misalignment (the handlebar and rear section remain bent).

It’s now been almost six months, and my situation is still unresolved. I have no idea when or how it will end.

Dealing with this company has been nothing but stress. I absolutely do not recommend AXA to anyone.

If I could leave zero stars I would. We realised we couldn’t see my Husband’s motorbike insurance on the Spanish DGT app. Investigations revealed they had cancelled the insurance but had taken the payment! Every time we email asking for a refund, they reply with a number to ring and speak to someone in English as our Spanish isn’t yet good enough. But there is no one available and they assure us they will call back but never do. We are going round in circles. No insurance and yet they took our money. I have asked via email several times for their full address so I can complete a Hoja de Reclamaciones but they just ignore that too.

This company does not even deserve 1 star. My home suffered water damage at the end of September 2024. The water leak was repaired quickly. It is now September 2025 and I am still waiting for repairs to laminate flooring, doors and their frames and trims, wooden stairs and redecoration of damaged paintwork and a replacement shoe cuboard. I've been visited by 4 different sets of carpenters, 2 different decorators and one assessor. Last carpenter visited 29th May 2025. The bathroom door actually stuck and I was unable to open it because of the warped doorframe. Have sent Burofax to relevant departments. I'm still waiting

Don't touch this company. They took over my health insurance from Agrupació the management is a disaster. Customer service agents are rude and uneducated. I have had to pay an abogado to send them a Burofax to advise them that they cannot legally change the date of renewal on a policy.

Worst experience with a Spanish insurance company ever

Worst insurance I have had the misfortune to deal with there isn't enough space here to explain the utter stupidity with them, and I haven't made a claim with them by the way this has been the worst insurance experience of my life 4 months of hell and im stuck with them until my renewal next February ffs The staff missold a 7500 euro policy to my my company so im up the river .. and after I pay for it also changed the terms never contact me back the numbers online say for english language they dont speak english btw

I purchased home insurance for my house in Spain. I purchased with AXA because they said they would cover my pool enclosure. 3 years later I make a claim following damage caused to the pool enclosure by a severe storm. Provided proof of weather, proof of damage and cost to repair plus reports of neighbours damage. AXAs response… nothing. No acknowledgment, no communication, no one came to assess the damage. It has now been 6 months

If I could give 0 stars I would. I have had a nightmare experience with AXA partners which is the company Heymondo Spain contracts with. They DO NOT pay claims. DO NOT BUY any insurance that uses AXA partners. I have an $800 bill in the USA that has not been paid for two years. I have spent hours and hours on the phone with AXA and Heymondo trying to resolve this to no avail. It has ruined my credit rating in the USA. I am disgusted by their fraudulent practices. Even now as I type, I am being tossed around by AXA on their phone service. What a disgrace.

If there is less than one star I will under rated ,
I had an accident 5months ago , took them ages to repair my vehicle, and is not repaired totally, I have to go and back to the mechanic because every time they send a new piece ,
Had to pay for my own transport for 2 months , I was about to be death in the accident, and guess what after 5 months I am still waiting for them to refund me ,
No customer service , no follow up , no support, I was really left behind and always there is is a document missing , I provide a document then they say we are claiming now , Months passed , no news , called back and they say that I am missing a document .
Unfortunately they took advantage .
Never ever again